Registration

Venue: Kamal Hall, Hotel Leela Palace, Bangalore

 09:15 – 09:45 hrs

Opening Session
Building Blocks for the BPO Industry in India: NASSCOM ITES-BPO Forum initiatives

Kiran Karnik, President, NASSCOM
Pramod Bhasin, President & CEO, Genpact, Chairperson, NASSCOM BPO Forum

Session 1
BPO Mid-Life Crisis: Survival of the fittest

Presentation by John C. McCarthy, Vice President, Asia Pacific Research, Forrester Research, Inc.

Panel Members
Dan Sandhu, Chairman & CEO, Vertex India
John C. McCarthy, Vice President, Asia Pacific Research, Forrester Research, Inc.
Hubert Giraud, CEO, Capgemini Global BPO Services

Panelist & Chairperson
Pramod Bhasin, President & CEO, Genpact, Chairperson, NASSCOM BPO Forum

11:15 – 11:45 hrs

Session 2
Next Generation BPO

Keynote Speaker
Duncan Ingram, Managing Director, Customer Service, BT

Speaker
Anders Maehre, Senior Analyst, Financial Services Technology & Outsourcing Services, Datamonitor

Speaker & Chairperson
Pavan Vaish, Chief Operating Officer, IBM Daksh Business Process Services

Session 3: The Maturing Marketplace: Global Sourcing

Keynote Presentation by Mark Mayo, Partner and Managing Director - Global Advisory Services, TPI

Speakers
Bert Quintana, Vice President, Dell International Services
Akshaya Bhargava, Head - BPO Investments, 3i Plc, London

Chairperson
Rusty Weston, Editor in Chief, Global Services, CMP-CyberMedia

Session 4
CEO Panel: Managing Cost competitiveness and setting benchmarks in Global outsourcing

Presentation by Sunil Mehta, NASSCOM on Cost Competitiveness

Panelists
Pankaj Vaish, India BPO Lead, Accenture India Pvt Ltd
Aparup Sengupta, CEO, Aegis BPO Services Ltd
Raman Roy, Founder & CEO, Access Intellect BPO Solutions
Milind M. Kamat, Global Director - BPO Services, Tata Consultancy Services Limited
Karthik Krishnamurthy, Director – IBSG India, Cisco Systems

Chairperson
Sreeram Iyer, Group Head - Global Shared Service Centres,
Scope International and CIO - Standard Chartered Bank, India.

Registration

Venue : Kamal Hall, The Leela Palace, Bangalore

Session 5: Process 360: Workshop on Operational Excellence by McKinsey & Company

Speakers 
Noshir Kaka, Partner, McKinsey & Company
Saipriya Sarangan, Practice Expert - Offshoring and Outsourcing Practice, McKinsey & Company
Shailesh Kekre, Associate Principal, McKinsey & Company
Romi Malhotra, Managing Director, Dell International Services
Raju Venkatraman, President and Chief Operating Officer, ICICI OneSource
Milind M. Kamat, Global Director - BPO Services, Tata Consultancy Services Limited

Chairperson
Noshir Kaka, Partner, McKinsey & Company

Session 6
Attracting, Managing and Developing Talent:  the key to sustainable growth and improvement

Keynote Speaker
Alexander P Campbell, Managing Director - Group Human Resources Talent Management, UBS AG

Panelists
R Sankar, Country Head, Mercer Human Resource Consulting, India 
S Nagarajan, Co-Founder & COO, 24/7 Customer 

Panelist & Chairperson
Tarun Bali, Executive Director, Manpower Services India Pvt Ltd

Workshop Session
Building a sustainable Medical Transcription Industry in India

Welcome & Opening Remarks by Kiran Karnik, President, NASSCOM

Keynote Presentation “Medical Transcription Outsourcing”  by Peter Preziosi, Executive Director, AAMT

Growth Strategies & challenges for Indian Medical Transcription industry by Suresh Nair, CEO, Spheris India

Panel Discussion “Building a sustainable Medical Transcription Industry in India”

Panelists
Pratibha Nakil , Director, Lake Systems Pvt Ltd & Representative IMTIA, Bangalore

Ramakrishna Tummala, Managing Director, World Infotech Pvt. Ltd & Representative, IAMR, Hyderabad

Peter Preziosi, Executive Director, AAMT

K B Anand, COO-Global Operations, Acusis Software India Pvt Ltd

Chairperson
Suresh Nair, CEO, Spheris India

Session 7
BPO Best Practices: Quality, Security compliances and technology innovation

Speakers
Bill Rann, Head-Global Governance Practice & Member-Business Continuity, Security and Governance Practice management team, BT

Sukhbir Singh Sethi, Principal Consultant – IT Services, Cisco Systems, India & SAARC

Chairperson
Aditya Sapru, Partner & Managing Director-South Asia & Middle East, Frost & Sullivan

Power Panel
The New Countries/Regions in the global BPO market 

Panelists
Arun Seth, Chairman, BT India Pvt Ltd

Albert Mitchell L. Locsin, Executive Director, The Business Processing Association of the Philippines (BPA/P)

Michael Liu, CEO, CompuPacific International, China

Hasnain Aslam, Co-Founder, Executive Vice President and Global Head of Acquisitions, The Resource Group, Pakistan

Chairperson
Matthew White, Principal Advisor-Sourcing Advisory Practice, KPMG LLP UK