ITES-BPO Strategy Summit 2006:
Defining a vision for India's fastest growing industry
The NASSCOM ITES-BPO Strategy Summit 2006, the ninth global conclave focused on India's BPO sector, will remain your window into this rapid growth market. The international conference, that has been mirroring the developments taking place within the industry since its inception, has been evolving in terms of focus and format. Each year has brought with it something new to talk about and deliberate on. 2006 will be no different. You, as key decision makers, business intelligence analysts and customers associated with the industry, will help spotlight the achievements of the sector and identify the challenges that still need to be overcome. The platform offers you myriad opportunities to discuss the issues of the day, define the future roadmap of the industry and understand how India can extend its leadership in the worldwide ITES-BPO segment.
The Indian ITES-BPO industry: overcoming the mid-life crisis
The ITES-BPO Summit will be flagged off with an exciting debate on whether Indian BPOs are going through and grappling with a mid-life crises! As the ITES-BPO industry matures and consolidates, it is facing problems related to managing growth and combating competition. This panel, a must-attend on the Summit agenda, will give you insights on the challenges confronting the ITES-BPO industry. Providing food for thought for will be John McCarthy, Vice President, Forrester, who will base his presentation on customer feedback from the US and EU markets. In his talk, he will also highlight the changing face of BPO in India and the factors contributing to its success.
Following the presentation, industry CEOs will debate the Forrester findings in an interactive panel discussion that will set the tone for the two-day event.
What's next in global sourcing: the customer perspective
The growth of the ITES-BPO industry depends entirely on the changing needs of the customer community, that is moving up the value chain when it comes to global sourcing requirements. This session will provide you with an understanding on what today's users really want, and how BPOs can build scale and specialization to meet client demands and expectations. You will hear about how ITES-BPO service providers can deepen their customer relationships and evolve from being mere vendors to business partners.
A battery of speakers from reputed international firms, including Duncan Ingram, MD, Customer Services, BT, Alexander P, Campbell, MD, Group Human Resources Talent Management, UBS AG and Dagoberto Quintana, VP, Dell International Services will talk about the challenges associated with global sourcing and how they can be squared met.
The ITES-BPO country panel: heralding the arrival of the new offshoring nations!
As global ITES-BPO customers begin tapping multiple vendors, in multiple countries, across multi-locations for their outsourcing needs, it is becoming imperative for nations, as well as the service providers to come together in a spirit of cooperation rather than competition. The Country Panel at the ITES-BPO Summit 2006 will help you gain an understanding of the new breed of offshoring nations that are arriving on the scene and drawing global customers. Leading vendors from India, Philippines, South Africa, China, Portugal and Pakistan will showcase their ITES-BPO attractiveness and focus on how they can work together and jointly exploit the global offshore outsourcing opportunity.
India's cost edge: how BPOs are retaining their price efficiencies
Since achieving cost efficiencies remains the primary reason why global organizations outsource their business processes, ITES-BPO services suppliers also have to ensure that they offer their solutions at the most competitive costs. This session will focus on how, despite an escalation in wages and a rise in infrastructure costs, Indian BPOs are still proving to be a cost effective option for customers.
In this session, you will hear about the innovative measures the country's ITES-BPO organizations have taken to leverage high levels of productivity, utilization and economies of scale and sustain cost-competitiveness in service delivery. At the session, NASSCOM's Research team will share with you its findings on the subject and lead a panel discussion involving industry CEOs.
Process 3600: McKinsey's benchmarking framework for remote BPO centers
Business intelligence major McKinsey & Co. and NASSCOM have come up with a benchmarking framework-cum-diagnostic tool kit to assess the operations maturity level of India's remote BPO centers. Using "Process 360,°" captives and third party providers can analyze their performance and rate themselves against peers on parameters such as cost, quality, productivity and innovation, speed and flexibility and risk.
If you are in the BPO business, this session will give you tips on how you can align your customer, senior management and operations team on operational priorities and use relevant practices in the areas of recruitment, training, workflow management, etc. to achieve desired goals.
NASSCOM, which has already conducted the benchmarking exercise for a select group of Indian BPOs, will share the findings of this initiative at the special interactive workshop.
The return of Medical Transcription: how BPOs are re-building capabilities in MT
While Medical Transcription was among the earliest ITES-BPO activities to be outsourced to India, it remained a bit low-key due to inherent constraints and initial hiccups. Today, however, Medical Transcription has made a comeback with almost over 100 Indian companies offering these services.
This workshop, hosted by NASSCOM and the American Association for Medical Transcription (AAMT), is just the place you have to be in, if you're a BPO that needs to know more about the MT market in countries such as the US, the legislative and compliance norms, career opportunities in created by the segment and the challenges facing the industry. Dr. Peter Preziosi, Executive Director, American Association for Medical Transcription will put you in the picture as far as this hot and emerging market is concerned. .
Building connectivity: networking opportunities at the ITES-BPO Summit
The NASSCOM ITES-BPO Strategy Summit 2006, as in the past years, will offer you the best chance to build your contacts and network with the best-of-the-best in the vendor and customer realms. Meet your peers, interact with business analysts, talk to technology gurus and share news and views with decision makers from the customer side of the fence. A host of activities, including networking lunches and a CEO Dinner will enable you to stay in touch and stay connected!
