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NASSCOM and Everest India have recently launched their Study on the Indian BPO sector, which evaluates the country’s current standing in this sector and its Roadmap until 2012. According to the Report, India is at the forefront of the rapidly evolving Business Process Offshoring (BPO) market, having established itself as a “destination of choice.”
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Sometimes one wonders what metrics are meant for. Are they tools to discriminate between individuals? Are metrics individual performance management tools? Often, one gets an impression that the sole purpose of a particular metric is to ensure the disbursal of individual rewards and incentives that BPO organizations provide at the end of every month or “Stack Rank people!” What a controlling environment (a good example of McGregor’s Theory X in action).
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Recognizing the immense growth expected in the financial sector, UTI Technology Services Ltd. has set up an insurance business process outsourcing operations center and a new premises in Bangalore. The BPO unit is expected to add to the revenue of the company. The low penetration in the insurance segment is expected to greatly benefit the company
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Genpact, India’s largest business process outsourcing company, will be providing finance and accounting services to Invensys, a UK-based industrial automation, transportation and controls company. Genpact will provide the services from its delivery centers in Romania and Gurgaon.
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