Organizations around the world are faced with the challenge of doing more with less, given the current economic situation where every IT spend is being closely monitored and IT Organizations are striving hard to demonstrate business value of IT. Operations still form roughly 75% of an organization’s IT Budget. Research shows that 30 to 50% of energy spends on operations is wasted through various inefficient processes and poor decisions. What should organizations do in such a scenario? How to measure the business value of IT and focus on business performance by defining measurement parameters to help business to reduce cost, to reduce service outages and improve IT efficiency will be critical business issues. Having said that new and innovative approach to improving service organization is imperative for addressing these challenges and one such unique proposition is Performance Based Service Management.

The objective of this talk is to understand;

• Relevance of Performance Based Approach as compared to Process Based Approach
• How can IT Organizations Improve Performance and deliver business Value
• Improve Service Efficiency & Quality
• Finally Quantify Benefits

We would greatly appreciate your presence and participation for this session. We look forward to receiving your confirmation & seeing you on 30th April 2010. Please do forward this invite to your colleagues in the Quality, Corporate Planning, Strategy departments.

Mr. Sunil Mehta is a Board Member, itSMF India  & Country Manager Quint Wellington Redwood India.

Sunil  has been in the education and IT industry since 1990, holding numerous positions as a tutor and lecturer, Education R & D Manager, Project Manager, Business Development and Management. Sunil has over 20 years experience in educating (being EXIN/ISEB certified) and Implementing ITIL processes with companies in the IT Services, Application Development and Maintenance, insurance, manufacturing, finance, IT and telecommunications. His current role is to champion regionally the development and adoption of ISO20000 as a standard quality practice based on ITIL – ITSM in India.

Sunil was instrumental in starting the consulting operations of Quint Wellington Redwood in India after moving from Hewlett Packard in 2004. His project experience enhanced the development of ITIL educational programs and campaigns to enhance management of change within ITIL/ISO20000 implementation projects. His other work organization includes Microland and NIIT.