NASSCOM undertakes several initiatives and works with multiple stakeholders within the global IT-BPO eco-system:

• Policy Advocacy: NASSCOM collaborates with the Government of India at the centre and states to build a policy framework that is conducive to the growth of the IT-BPO industry in the country.
• Membership Engagement: NASSCOM works closely with its member companies, encouraging them to share best practices and experiences, and mentor smaller organisations that are still on the learning curve.
• Industry Development: NASSCOM undertakes several development initiatives to spur the growth of the sector.
  
  • Research: It conducts industry research, surveys, and studies on emerging IT-BPO trends and sector performance to provide factual perspectives on the industry and the growth opportunities ahead.
  • Events: It organises national and international events to showcase new opportunities, collaborate, build thought leadership and networking.
  • Forums: Industry forums at NASSCOM cater to the needs of diverse segments and build specific programmes that can help these sectors to realise their potential. The forums at NASSCOM include:
    
    • Animation VFX Gaming Technology: With animation and gaming emerging as growth opportunities, NASSCOM’s forum works across stakeholders to enhance visibility for the sector.
    • Business Process Outsourcing (BPO): The forum focuses on the high-growth BPO industry, finding solutions for the policy, people and process challenges it faces, identify new growth opportunity and showcase the value addition opportunities.
    • Engineering Research and Design: NASSCOM’s ER&D forum works with industry to devise strategies that will drive the ER&D sector, enabling it to emerge as a hub of global innovation.
    • Remote Infrastructure Management: RIM and Managed Services are going to develop into one of the biggest markets for the industry going forward. NASSCOM is working through this forum to define the areas of growth within the segment and work with industry to address challenges.
    • Global In-house Centres: NASSCOM continues to build strategies for the growth of what were earlier referred to as “captives.” The forum focuses on sharing best practices, value addition frameworks to help GICs emerge as strategic centres.
    • Quality: This forum keeps NASSCOM members abreast of the developments taking place in the quality space, benchmarking practices and building leadership on standards development.
• Global Trade Development: Expanding partnerships in existing markets and building opportunities in new markets is a key priority for NASSCOM. This is enabled through an effective engagement with international stakeholders, the government, customers and associations to collaborate on international policy, business partnerships, MoUs and business delegations. 

• Entrepreneurship: NASSCOM is committed to promoting and nurturing small-and-medium companies within the IT-BPO industry. It does so through its Emerge-Product Group, a one-stop-platform that uses online and offline sessions to promote mentorship and help members evolve winning sales and marketing, partnership and funding strategies.
• Workforce Development: Enhancing employability and access to a skilled talent pool is a critical enabler for India’s competitiveness. NASSCOM is engaged across abroad spectrum of academia, industry and government to devise policies, curriculum and assessments to achieve the above objective.
• Domestic Market, E-Governance: Use of technology and business services is gaining increased adoption across government, corporates and SMBs. NASSCOM’s focus is to engage with these stakeholders and build initiatives that promote public-private partnerships, standards and recognize excellence in IT adoption.
• Enabling Environment: NASSCOM, in partnership with the industry, has created specific programmes and awards that encourage innovation, security best practices and Tier 2/ 3 city development.
• Sustainability: In order to promote balanced growth across India, and build a sustainable IT-BPO industry, NASSCOM engages with its members on critical issues related to Corporate Social Responsibility, enhancing diversity, inclusive growth and Green IT.