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30 Apr 2018

Customer service and support is changing rapidly as consumers engage with brands via more...

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How are Brands Transforming Business Models
09 Mar 2018

Startups and SMEs account for a majority stake in the world economy. Every single minute a new startup is born. While enterprises that are financially stable are able to produce sustainable...

Digital Customer Experience Services: How India Can Lead the World
23 Feb 2018

“Digital Customer Experience Services – How India Can Lead the World” report in partnership with NelsonHall is based on interviews with CX Services providers and customers with delivery operations...