Before I joined CSS Corp, I spent more than two decades at Infosys. Do I qualify to be considered an industry veteran (chuckles)? In comparison, my journey here has only been 15 months – and counting!
When the opportunity at CSS Corp came about, I grabbed it with both hands. I recognized it had a great delivery engine and a fantastic client base already, working with many innovators in high-tech, telecom, retail and to some extent in banking. The company also had a lot of people strength, in terms of attitudes, capabilities, and technical depth. That’s what really excited me about CSS Corp.
Being not too big and also not too small has really helped in a lot of ways. We’ve been able to implement a lot of transformation without causing a lot of disruption. We’ve made really meaningful investments where we see expanding markets and emerging opportunities. We’ve been making sure we stay focused on helping our clients generate revenue and enhance customer engagement strategies, by digital technologies, particularly AI and automation.
As an organization, we work closely with business decision makers who are responsible for the customer experience and revenue generation mandate. Increasingly we see CXOs are looking for business models and solutions that generate superior and guaranteed business outcomes instead of project outcomes.