NASSCOM Webcast Global Product Support and Services Value Learning Session

Overview

Under the aegis of the NASSCOM Global In house Centre Forum ( GIC ) and GEPS Initiative, it is our pleasure to invite you for the Value Learning Session ( Webinar ) on Service Quality scheduled on 23rd March.

Who Should Attend: Member Company Management Representation (Snr. Mgr, Mgr. Grp. or Equivalent)

* Note : The Audio will ONLY be routed through the Telephone Audio Bridge. PC Audio is not supported.

There will be an opportunity to ask questions at the end of the presentation. Please connect to the webcast five minutes before the presentation starts.

We look forward to your participation.

A line in confirmation to Darryl@nasscom.in shall be highly appreciated.

For any further information you can reach out to:

Paresh Degaonkar
Senior Manager, NASSCOM
paresh@nasscom.in
Anirvan Mookerjee
Program Manager,
GEPS Initiative
mookerjee@avaya.com
Time Description Speaker Duration (mins)
11:00 am – 11:05 am Welcome Note Anirvan Mookerjee 5
11:05 am – 11:30 am Service Quality Knowledge Transfer VP Sharma Manas Moothedath 25
11:30 am – 11:55 am Troubleshooting & Diagnostic Methodology Milind Ambani 25
11:55 am – 12:10 pm Q&A - 15

VP Sharma - Director Technical Services Cisco Systems India Ltd.

VP has over 26 years' experience in Operations, Managed Services (MS) and Transformation Programs in Telecoms and Enterprise Networking.

He has worked across Indian Telecom industry spectrum from 2001 to 2010, working on major assignment such as Operations with Bharti Airtel's Delhi Network (2002-04), GM- NOC for Ericsson India (2004-05), Operations Director, Ericsson Malaysia (2006-08), et al.

Milind.JPGMilind Ambani –Manager, Global Software Support

Milind Ambani has more than 13 years of IT experience with almost 10 years in Global Customer Support at Oracle India. While at Oracle, Milind has played various roles and worked in the areas of Identity Management and Enterprise 2.0

Manas Moothedath – Sr Engineer, Cisco, TAC, KT Certified Specialist

Manas is a Senior Engineer with Cisco Global TAC at Bangalore with over 4 years of experience

He is one of the few certified Kepner Tregoe (KT) Experts in Cisco. regularly conducts KT Workshops globally within Cisco.

Audio Conference Bridge:

India Dial In Number :Toll Free : 180030109800
Local Dial In Nos :
Bangalore +91 8039890080 / Hyderabad - +91 4039890070 / Mumbai - +91 2239890080 / Gurgaon +91 1243989008
Audio Conference ID : 6310280 , Passcode : 2012

Web Conference:

https://webconferencing.avaya.com/
Conference Reference : 160672
Security Code : 653301