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- To learn what makes a good outsourcing provider
- To decide on onshore vs. offshore, what is best for you?
- To make the right decision on governance; making the process work and selecting the right operating model.
- To structure your relationship and reduce risk.
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| The current turbulence in the economy is unprecedented and companies worldwide are in unfamiliar waters. They are undertaking a lot of cost-cutting initiatives, especially in the non core functions. The BPO industry has not remained unaffected by the slowdown particularly as financial services has been an early adopter of outsourcing. Despite this, there is a definite optimism amongst the service providers as well as the investor community and all foresee a positive picture for the BPO Industry in the medium to long term. A recent report from NASSCOM, “Perspective 2020” undertaken by McKinsey & Company has stated the BPO opportunity is likely to be twice as large as technology services by 2020. |
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- How outsourcing can be aligned with business productivity and growth objectives
- How has the industry been affected by the economic slowdown
- Rise of the Domestic BPO
- Emerging verticals to watch out for
- Case studies of success stories in new markets
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