The Indian BPM industry has grown multi-fold in revenue and landscape includes a vibrant ecosystem of pure play BPM firms, IT Services firms with BPM capability, GICs with shared services facilities and niche firms in specific areas like analytics, legal services etc. and vertical specific offerings.The industry is focused on platform multi-tenancy, non-linear growth, and business outcome-based revenue models through process engineering and business transformation. A subtle way to impress upon this change is the rebranding of the sector from Business Process Outsourcing to Business Process Management (BPM).
Enable the collective capability of the Indian BPM Industry to grow to US $50 billion by 2020 from the current US $30 billion.
NASSCOM’s BPM Council’s priorities are on capacity development, market development and positioning of the industry for meeting its larger goal of growing the Business Process Management (BPM) sector.
To retain the cost competitiveness of the industry and create right infrastructure and environment to support the growth of the industry.
To build the analytics eco-system and support innovation-led growth in core areas such as Big Data & Analytics.
The growing industry is attracting talent of various skills. The focus is on industry-led academic curriculums to build and nurture skills that are relevant and closer to the Industry’s needs.
The Industry offers solutions by leveraging the quality of its resources, domain expertise and technology. The rebranding is to showcase career opportunities in the industry and position India as the hub for all BPM processes.
The BPM Industry employs different talent including accountants, engineers, doctors, and business management professionals etc. in addition to graduates. ‘Become World Worthy’ is an integrated campaign that spans across academia, students and parents and communicates career opportunities in the BPM sector and how each employee is creating value for global customers and the country.
A Special Interest Group has focused initiatives for the analytics sector including research on usage and maturity of analytical solutions from India through case studies, NASSCOM Big Data and Analytics Summit and Analytics Hackathon.
CIS continues to evolve and is becoming more complex in the digital age. Initiatives includes special programs to highlight the changing complexing of CIS industry and the value it brings to the business. This is coupled with efforts on developing the domestic BPM market.
A thought leadership annual summit that brings together BPM Leaders, analysts and customers to discuss emerging opportunities, business models and what’s next for the sector. The BPM Pioneer Awards are presented to recognize customer organizations who were pivotal in the growth of the BPM Industry in India.