BPM Quality Symposium 2018: Quality, an enabler for digital customer experience

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BPM Quality Symposium 2018: Quality, an enabler for digital customer experience

Infosys BPM office – Electronic City, Bangalore

Thursday, December 13th, 2018
Time : 09:30 am- 03:00 pm

BPM Quality Symposium 2018: Quality, an enabler for digital customer experience

Digital transformation is a large-scale change that's happening in the global landscape and an organization needs monumental change in its culture for its leadership and teams to think differently, increase their digital experience at all levels, innovate more frequently, and increase their risk-taking abilities. In an age of transform-or-perish business mandates, many factors propel the momentum of digital transformation and quality is a crucial aspect to sustainable success.

We are aware that staying agile is critical in this diverse and fast changing environment, so deep diving into Quality Frameworks , new frameworks to accelerate value enhancement in business life cycles, creating a robust process management with RPA and analytics, metrics and management in light of the new digital BPM , Change in perspective & the mindset in teams is essential.

To help make this conversation main stream, NASSCOM and Infosys bring together a day-long session to drive this in a first of a series in Quality.Reputed speakers and domain experts will provide invaluable insights, Some of the speakers include:

  • Bhupendra Gupta, Global Head Robotics & Digital CoE, Business Transformation, Firstsource
  • Binaya K Behera, AVP and Head Quality, Infosys BPM
  • Ratna Puri, Associate Director - Training & Quality, Concentrix
  • Satish Nair, VP and Business Head, Infosys BPM
  • Sheshadri BC - VP and Business Head Delivery Excellence, Infosys BPM
  • Sanjeev Sinha, Head - Digital at Aegis & Startek
  • Programme
    • Session

    • Registration

    • Introduction and opening

    • Welcome address

    • Keynote 1

    • Keynote 2

    • Panel 1: New Quality Framework for digital BPM

    • Panel 2: Changing Role of Quality in world of automations

    • Lunch

    • Master Class 1: Building Future Workforce of Quality professionals – Led by Infosys

    • Wrap up followed by Tea

  • Registration

    To register please Click Here

    The session is free for members to attend, but prior registration is mandatory.

Led by
Date and time
Thursday, December 13th,2018 - 09:30 am- 03:00 pm
venue / address

Infosys BPM office – Electronic City, Bangalore

Registration

To register please Click Here

The session is free for members to attend, but prior registration is mandatory.