Since the dawn of man, people have been engaged in a compelling quest to make life easier for themselves. We have instinctively sought ways to accomplish our daily tasks better and more efficiently than we did the day before. When hunting for deer, we discovered that a wooden spear was not very effective at bringing down our target, but if we attached a small pointed stone on the leading end, it greatly improved the odds of feeding the family that week, and as an added bonus, we needed less time for hunting. That simple innovation made our lives easier. 

So, it's not surprising that service industry employees, like the rest of the human race, would like to be able to make their lives easier. Unfortunately, their work environment has a few more limitations. For the most part, Service industry employees are provided a limited set of tools and processes, and they must live with what they are provided. The job of satisfying that natural urge to make life easier necessarily falls on the shoulders of the business owners and administrators. They must deliver an environment in which the lives of employees are continually made easier if they expect satisfied, happy employees, And happy employees are vital to an effective services business.

What kinds of improvements make life easier for the entire workforce? Here are a few examples:

• Software tools that use advanced human-computer interface techniques
• Easy, remote access to key contact center workforce management tools
• Purposeful simplification of software applications.
• Ability to communicate with software applications in any channel
• Elimination of mindless, enervating repetitive tasks: Use of RPA
• Concise and regular feedback on the employee’s personal performance vs. goal
• Automated real-time guidance
• Easy access to valuable information that can help employees do their jobs better
• A fun environment where employees can interact with their peers

Who should attended:

• CEOs
• COOs
• MDs
• Business Heads