Globally as well as in India, increasing mobile and internet penetration have resulted in a shift of platform for monetary transactions. In India, online transactions have increased manifolds in the past few years with mobile based transactions taking the lead now. Riding on this trend, a new age banking companies have emerged in the past few years trying to tap the blue ocean of consumers’ payments and banking needs. 

Payment banks represent the new frontier of innovation in the Indian financial services sector. With the constantly rising interest of Gen Y and Gen Z consumer base of these companies, there is a growing need to provide a specialized and personalized care to these consumers. Chat is perhaps the best new medium for the new generation customers who want real-time communication and instant resolutions to their queries. Chat as a medium has picked up significantly in the past few years cutting share of customer queries from voice. As per a global survey from Teleperformance's CX Lab, chat's share as a favorite customer care channel has doubled from 6% in 2016 to 12% in 2018 - a big jump achieved as channel of choice. On the organizational side, implementation of chatbots have enabled companies to achieve significant savings while achieving 24x365 operating rigor in customer service. 

Through chat as a medium, the new age companies can achieve significant efficiency and savings, while presenting their consumers the channel of their choice.

Who should attend:

• CEOs
• COOs
• Managing Directors
• Business Heads