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Programs and initiatives to catalyse growth of Indian BPM Industry.

BPM Landscape

BPM to BPM

The Indian BPM industry has grown multi-fold in revenue and landscape includes a vibrant ecosystem of pure play BPM firms, IT Services firms with BPM capability, GICs with shared services facilities and niche firms in specific areas like analytics, legal services etc. and vertical specific offerings.The industry is focused on platform multi-tenancy, non-linear growth, and business outcome-based revenue models through process engineering and business transformation. A subtle way to impress upon this change is the rebranding of the sector from Business Process Outsourcing to Business Process Management (BPM).

  • Contribution
  • Revenue: $30 Billion (FY 17)

  • 25% Of The Industry Exports

  • 38% Share in Global BPM Market

  • 1 Mil Direct & 3 Mil Indirect Employment

  • 40% Women Employees


  • Capabilities
  • Largest location for CIS services; Omni-channel expertise

  • Financial Services Specialist Centre

  • Knowledge Services Hub For The World

  • Analytics Solutions Converting Data Into Insights

BPM Council Vision

Enable the collective capability of the Indian BPM Industry to grow to US $50 billion by 2020 from the current US $30 billion.

BPM Banner
BPM Banner
The Council Members
  • BPM Council Chair
    Harita Gupta SVP & APAC Head, Sutherland
  • Prashanth Nandella COO , Firstsource
  • Anish Mukker CEO, Teleperformance
  • Arvind Prabhat Shankar Managing Director, India for Capita PLC
  • Srinivasan Nadadhur CFO , eClerx
  • Deepak Wadhawan Global Vice President- India Delivery and Operations, Concentrix
  • Vikas Bhalla EVP & Head of Insurance, EXL
  • Arjun Ramaraju Chief Executive Officer, Conneqt Business Solutions
  • Anup Kapoor Head of Global Operations, Infosys
  • Diwakar Singhal Global Business Leader, Genpact
  • Kannan Sugantharaman Chief Financial Officer, Omega Healthcare
  • Mythily Ramesh Co-Founder & CEO, NextWealth
  • Sanjay Puria Group Chief Financial Officer, WNS Global Services
  • Samir Malhotra SVP & Global Delivery Head, Cognizant
  • Priorities

    Nasscom's BPM Council’s priorities are on capacity development, market development and positioning of the industry for meeting its larger goal of growing the Business Process Management (BPM) sector.

  • policy advocacy
    Policy
    Advocacy

    To retain the cost competitiveness of the industry and create right infrastructure and environment to support the growth of the industry.

  • center of excellence
    Centres of Excellence

    To build the analytics eco-system and support innovation-led growth in core areas such as Big Data & Analytics.

  • talent and skill development
    Talent & Skill Development

    The growing industry is attracting talent of various skills. The focus is on industry-led academic curriculums to build and nurture skills that are relevant and closer to the Industry’s needs.

  • rebranding the industry
    Re-Branding the Industry

    The Industry offers solutions by leveraging the quality of its resources, domain expertise and technology. The rebranding is to showcase career opportunities in the industry and position India as the hub for all BPM processes.

Initiatives
  • initiatives
    Positioning Customer Interaction Services (CIS) in the marketplace

    CIS continues to evolve and is becoming more complex in the digital age. Initiatives includes special programs to highlight the changing complexing of CIS industry and the value it brings to the business. This is coupled with efforts on developing the domestic BPM market.

  • Become World Worthy!
    Become World Worthy – Go for a Career in BPM

    The BPM Industry employs different talent including accountants, engineers, doctors, and business management professionals etc. in addition to graduates. ‘Become World Worthy’ is an integrated campaign that spans across academia, students and parents and communicates career opportunities in the BPM sector and how each employee is creating value for global customers and the country.

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    Adoption & Maturity of Analytics in India

    A Special Interest Group has focused initiatives for the analytics sector including research on usage and maturity of analytical solutions from India through case studies, Nasscom Big Data and Analytics Summit and Analytics Hackathon.

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    Nasscom BPM Strategy Summit and Pioneer Awards

    A thought leadership annual summit that brings together BPM Leaders, analysts and customers to discuss emerging opportunities, business models and what’s next for the sector. The BPM Pioneer Awards are presented to recognize customer organizations who were pivotal in the growth of the BPM Industry in India.