Bots on Digital Channels

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Bots on Digital Channels

Online

Thursday, August 6th, 2020
Time : 02:30 pm- 03:30 pm

Bots on Digital Channels

How to design world class customer experiences with omnichannel -voice, email, web, in-appchat, Instant messengers (WhatsApp, Line, Viber).

In this session you will explore:

  • Getting started with on bots on your channels
  • Setting up achievable CX and automation KPIs on chatbots
    a. Extending automation and chatbots across channels
  • Integration of chatbots with backend CRM (and hence core processes)
  • How to automate without losing your brand touch
  • Top bot deployments and what makes them successful

Why attend this session?

To get a framework on quantifying chatbots RoI, get help in reducing headcount/agent hours without compromising CX and get ideas on how to accelerate your chatbot deployments

Recordings of the past webinars are available on YouTube

https://www.youtube.com/playlist?list=PLM06uCiI9yR4ZET7i9DBTjoF8SwxzIlR5

  • Who should attend
    Anyone thinking of starting or on a chatbot journey. Startup CEOs, Heads of marketing and Customer service, CX & IT Professionals and automation tech heads who want to understand CX play in chatbot deployments
  • Registration

    The session is free to attend. However, prior registration is mandatory.

    Click here to register

Speaker
Niranjan S Head of Sales and Marketing, Simplify360
Date and time
Thursday, August 6th,2020 - 02:30 pm- 03:30 pm
venue / address

Online

Registration

The session is free to attend. However, prior registration is mandatory.

Click here to register