How to design world class customer experiences with omnichannel -voice, email, web, in-appchat, Instant messengers (WhatsApp, Line, Viber).

In this session you will explore:

• Getting started with on bots on your channels
• Setting up achievable CX and automation KPIs on chatbots
  a. Extending automation and chatbots across channels
• Integration of chatbots with backend CRM (and hence core processes)
• How to automate without losing your brand touch
• Top bot deployments and what makes them successful

Why attend this session?

To get a framework on quantifying chatbots RoI, get help in reducing headcount/agent hours without compromising CX and get ideas on how to accelerate your chatbot deployments

Recordings of the past webinars are available on YouTube

https://www.youtube.com/playlist?list=PLM06uCiI9yR4ZET7i9DBTjoF8SwxzIlR5