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Markets & Industry

At the forefront of tech innovation, we aim to establish India as a global hub and a pivotal player in the tech industry. Through our focus on emerging and under-penetrated markets like the Middle East and Africa, we are enhancing our global partnerships, fostering thought leadership, cultivating innovative solutions, and highlighting new business opportunities.

Global Trade Development

GTD - Empowering the Indian Tech Industry

Who is GTD
Nasscom's Global Trade Division is the engine behind innovation and strategic outreach, facilitating a favorable business environment for international growth of Indian IT-BPM companies. We strengthen relationships with overseas clients and stakeholders through market development, proactive policy interventions, and alliances. Our branding initiatives are focused on amplifying the global presence of the Indian tech sector to foster profound international collaborations. This multifaceted approach strengthens the industry’s global footprint, ensuring sustained growth and success.
Global Trade Development
how does gtd work
Proactive Policy Promotion/Development
Proactive Policy Promotion/Development
Advocating for policies that support a thriving global tech ecosystem.
Access to Global Markets
Access to Global Markets
Providing invaluable insights and access to unlock the vast potential of emerging markets for businesses aiming to expand their global presence.
Global IT Alliances
Global IT Alliances
Builiding successful alliances with international tech associations to foster effective collaboration and mutual growth, benefiting the tech sector.
Free Trade Advocacy
Free Trade Advocacy
Advancing principles of free trade to facilitate unhindered global trade dynamics with a focus on key issues like labour mobility, fair taxation and social justice.
Discovering/Unveiling New Opportunities
Discovering/Unveiling New Opportunities
Exploring new geographies to discover untapped markets and further expanding our global reach.

SME Landscape

SME Landscape

Nasscom for SMEs

We are focused on encouraging the growth of Tech SMEs by offering them a platform to network, collaborate and learn from industry leaders. Our initiatives and programs have enabled SMEs to drive substantial contributions towards India's economic development. We aim to provide committed support and access to vital resources, essential for the expansion of Indian SMEs in the global market

SME Landscape
Nasscom SME Council Priorities
Knowledge Dissemination
Knowledge Dissemination
Organizing roundtables for effective knowlege sharing, addressing current trends, challenges and possible solutions pertaining to the SME sector.
Key Resources
Key Resources
Identifying and providing shared resources involves recognizing common needs and challenges among member SMEs and offering them access to relevant tools and services that address their requirements.
Policy Advocacy
Policy Advocacy
Promoting policy advocacy to champion SME interests which involves actively engaging with policymakers to influence the development of favorable policies and regulations that cater to the needs of the industry.
Market Access
Market Access
Broadening market access and new business opportunities for our members. We also provide support to SMEs in building meaningful and valuable customer relationships.
SME Council Members
Maulik Bhansali

Maulik Bhansali

Chair – SME Council , CEO, Netweb Software Pvt Ltd.

Sriram Subramanya

Sriram Subramanya

Past Chair – SME Council, Founder, MD & CEO, Integra Software

Amit Shah

Amit Shah

Axium Global Pvt Ltd, Director & Co-Founder

Dipti Agrawal

Dipti Agrawal

Co-founder & CEO, Tudip Technologies

Dharshan Shanthamurthy

Dharshan Shanthamurthy

Founder & CEO , SISA Info Security

Dr. Ashwini Kumar Rath

Dr. Ashwini Kumar Rath

Founder & CEO , Batoi Systems Pvt Ltd

Ganna Vadlamaani

Ganna Vadlamaani

President & CEO, Amzur Technologies Pvt Ltd

Manivannan J.K.

Manivannan J.K.

CEO , Desicrew Solutions Pvt Ltd

Namrata Gupta

Namrata Gupta

Co-Founder & COO , Synoverge Technologies Pvt. Ltd.

 Parijat Agarwal

Parijat Agarwal

Co Founder & COO, Metacube Software

Partap Aggarwal

Partap Aggarwal

Founder & CEO, IDS Infotech Limited

Pavan Verma

Pavan Verma

Founder & CEO , Redian Software Global

Prassadh Shanmugam

Prassadh Shanmugam

Director & CEO , KGISL Technologies Pvt. Ltd.

Priyankar Baid

Priyankar Baid

Founder & CEO, P B Tech Impact Solutions  Pvt Ltd

Sandeep Sengupta

Sandeep Sengupta

MD & Founder , ISOAH Data Securities Pvt Ltd

Sumona Iyenger

Sumona Iyenger

Co-Founder & CEO , Goavega Software Pvt. Ltd.

Sunil Rawat

Sunil Rawat

MD & Founder , Softude Infotech Pvt Ltd

Rajesh Raju

Rajesh Raju

CEO, Achala IT Solutions Pvt.Ltd

Vijay Kumar

Vijay Kumar

CEO & Co-Founder, In App Information Technologies (India) Pvt Ltd

Global Capability Centers

Global Capability Centers

India's 4th generation Global Capability Centers (GCCs) are transitioning; they're stepping into co-leadership roles, igniting innovation in product development and technology. They are significantly benefiting their parent organizations in their capacity as technological hubs of excellence. GCCs seamlessly blend traditional corporate functions with state-of-the-art analytics and AI, amplifying their importance in the global business arena. As they become increasingly essential to corporate strategies, GCCs are rapidly expanding across sectors like finance, healthcare, retail, and tech, serving as accelerators for innovation and leadership. Due to the integration of technology and leadership within GCCs, they on track to become indispensable strategic partners in a globally interconnected business landscape.

Global Capability Centers
GCC Council Member
Mamatha Madireddy

Mamatha Madireddy

GCC Council Chair, MD & Head of HSBC Global Service Centres (GSCs), HSBC, India

Sachin Kulkarni

Sachin Kulkarni

Senior Vice President, Fiserv

Punit Sood

Punit Sood

PAST CHAIR, Head of India & International Hubs, NatWest Group

Amit Kalra

Amit Kalra

Head, Swiss Re Global Business Solution Centres India

Siva Padmanabha

Siva Padmanabha

VP, Global IT Enterprise Capabilities & Solutions and MD, AstraZeneca India Pvt. Ltd.

Ajeya Motaganahalli

Ajeya Motaganahalli

Vice President of Engineering & MD India R&D, Pure Storage

Anahita Tiwari

Anahita Tiwari

Managing Director, Head - India Global Centers, Morgan Stanley

Arvind Vaishnav

Arvind Vaishnav

Head , Philips Innovation Campus

Guru Bhat

Guru Bhat

Senior Director of Engineering, Google

Rajat Raheja

Rajat Raheja

Division President, Amdocs

Resham Sahi

Resham Sahi

Senior Vice President, Technology & Head of Maersk Technology Center, A. P. Moller- Maersk

Sunil Gopinath

Sunil Gopinath

CEO , Rakuten India

Tarun Sareen

Tarun Sareen

Managing Director, Sun Life Global Solutions

Engineering R&D

Engineering, Research & Development
India's ER&D sector has become a driving force behind technological advancement, fueled by a robust talent pool, increasing demand for Indian services, and widespread digital transformation. The industry has accomplished rapid growth and innovation in the last two years, fuelled India's outstanding engineering expertise and strong global partnerships. Positioned remarkably in the ER&D landscape, India is expected to increase its share in the global ER&D sourcing market from 17% in 2023 to 22% by 2030. Nasscom aims to support the country's strategic efforts towards service offerings which will determine its success in capturing a large portion of future global ER&D expenditures.
Engineering R&D
nasscom ER&D Council’s top priorities
Facilities for Growth
Facilities for Growth
Supporting the Make In India program with a focus on design-led manufacturing. Further, addressing sector-specific challenges through Special Interest Groups in areas like Auto, Aero, C&HE, Telecom and Semiconductor. With this initiatibe we aim to boost research and innovation which will unveil new markets, showcasing India's ER&D expertise globally.
Outreach Initiative
Outreach Initiative
Organizing the Nasscom Engineering Summit which will serve as a premier platform for gathering industry leaders and experts from across the ER&D sector.
Skill Development
Skill Development
Enhancing talent employability, research quality and skill development by facilitating a collaborative approach among Industry, Academic Institutions and Government Bodies.
Branding & Promotions
Branding & Promotions
Supporting branding and marketing efforts across sourcing markets to promote a unified collaborative agenda from the Indian ER&D industry.
Policy Support
Policy Support
Amplifying both, policy frameworks and infrastructure crucial for the ER&D sector to cultivate new collaboration opportunities and propel innovation.
Engineering R&D Council Members
Kishor Patil

Kishor Patil

Co-founder, MD & CEO, Chair Nasscom ER&D Council, KPIT

Karthikeyan Natarajan

Karthikeyan Natarajan

Past Chairperson, CEO & Executive Director, Cyient

Narasimham RV

Narasimham RV

SVP & Global Head – Integrated Engineering Solutions, Tech Mahindra

Pallavi Arora

Pallavi Arora

VP, CX Centers, CISCO

Latha Chembrakalam

Latha Chembrakalam

Vice President, Head, Technical Center India, Continental

Reguraman Ayyaswami

Reguraman Ayyaswami

Senior Vice President, IoT & Digital Engineering, TCS

Ajay Goel

Ajay Goel

MD, Nagarro

Arun Gopinath

Arun Gopinath

Technology Centre Head, Nokia

Ashish Khushu

Ashish Khushu

CTO, LTTS

Ashok Rodagi

Ashok Rodagi

Executive Energy Tech Center India, Baker Hughes

Debashis Neogi

Debashis Neogi

MD, Renault Nissan Tech Centre India​

Dileep Mangsuli

Dileep Mangsuli

Executive Director & Head of Development Centre, Siemens Healthineers

Manas Das

Manas Das

Senior Director - India Business Operations, Intel

Piyush Jha

Piyush Jha

Group VP & Head- APAC, GlobalLogic

Sandhya Varanasi

Sandhya Varanasi

Director, India- R&D Home & Business Networks (HBN), Schneider Electric

Sriram Lakshminarayanan

Sriram Lakshminarayanan

President & CTO, Tata Technologies

V G Krishnamurthy

V G Krishnamurthy

Senior Vice President, HCL Technologies

BPM

Business Process Management: The Industry Now
India's BPM industry has evolved from backend voice services to intelligent, data-driven operations. This shift is focused on driving business outcomes through an extensive understanding of underlying processes. Now, the industry now offers transformation as a service, emphasizing design thinking, agile delivery, and automation. With a revenue of $47.4 Bn (FY23E) and housing the largest concentration of G2000 companies, India's BPM sector remains a global leader, characterized by cloud-based AI, data monetization, and automation. This evolution positions India at the forefront of delivering BPM 4.0's full potential.
BPM
Nasscom's BPM Council : What we do
Growth Mindset
Growth Mindset
Driving the growth of the BPM sector with a keen focus on three vital areas : capacity development, market development, and strategic positioning of the industry to achieve its goals.
Policy Advocacy
Policy Advocacy
Advocating for supportive policies to sustain the sector's expansion and success. This creates the right environment that will maintain cost competitiveness and nurture growth.
Centres of Excellence
Centres of Excellence
Fostering analytics based Centers of Excellence that encourage innovation driven growth, through a focus on key areas like AI customer experience (CX) and Data-Driven Insights. These centers serve as hubs for technological advancement which is critical for the progress of the BPM industry.
Talent & Skill Development
Talent & Skill Development
Prioritizing industry-specific and relevant academic curriculum, we focus on cultivating and developing skills directly aligned with the sector's evolving requirements. This approach ensures a consistent supply of proficient professionals capable to meet the changing needs of the industry.
BPM Council Members
Harita Gupta

Harita Gupta

Nasscom BPM Council Chair, Head of Global Experience | SVP Global Business Operations Solutions and Support , Sutherland Global

Sameer Bapat

Sameer Bapat

SVP and COO, Cognizant IOA

Naozer Dalal

Naozer Dalal

Chief Operating Officer, CONNEQT Business Solutions Ltd.

Diwakar Singhal

Diwakar Singhal

Global Business Leader, Genpact

Kannan Sugantharaman

Kannan Sugantharaman

Chief Financial Officer, Omega Healthcare

Deepak Wadhawan

Deepak Wadhawan

Global Vice President- India Delivery and Operations, Concentrix

Abhishek Basu

Abhishek Basu

Managing Director - India, Capita

Anish Mukker

Anish Mukker

CEO, Teleperformance

Anup Kapoor

Anup Kapoor

Chief Operating Officer & Whole-time Director, Infosys BPM

Jitendra Mohan

Jitendra Mohan

Business Unit Head, Travel and Hospitality , WNS

Mythily Ramesh

Mythily Ramesh

Co-Founder & Director, NextWealth

Sanjay Ponnappa

Sanjay Ponnappa

President, Alorica India

Srinivasan Nadadhur

Srinivasan Nadadhur

CFO , eClerx

Vikas Bhalla

Vikas Bhalla

President, EXL and Head of Insurance Business, EXL Service


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