Related Voices
The Role of GCCs in Transforming Feature-Based Models into Product-Centric Models
Global Capability Centers (GCCs) have evolved from traditional support roles into strategic hubs that drive business outcomes through end-to-end product ownership & digital transformation.
India’s Workforce Transformation Opportunity in the AI Era
As AI becomes embedded across service lines and workflows, the focus must shift from disruption response to structured workforce transformation. India has the scale, capability, and credibility to lead this transition—provided there is proactive, cross-sector execution. This is a call to reinvent—not reduce—India’s technology services workforce for the AI age.
The Deskless Workforce: Why They Deserve a Front-Row Seat in Digital Transformation
Digital transformation has reshaped how we communicate, collaborate, and innovate. But for many deskless workers, this revolution has felt like a wave that passed by without ever truly touching them. A recent report surveying frontline employees globally revealed that less than 1% feel “very connected” to their company’s headquarters or leadership.
India’s Journey from Business Innovation to Economic Inclusion
Technology innovation is already being leveraged across sectors, leading to economic inclusion. Agriculture, the backbone of India’s economy, is poised for massive tech-based disruption.
Why Global Enterprises Are Doubling Down on India for Engineering the Future
What’s Driving Global Enterprises to Bet Big on India for Engineering the Future? Know More in the Blog.
The Next AI Frontier Isn’t Digital—It’s Discovery
Not too long ago, the AI buzz was all about chatbots that could hold a decent conversation and tools that could work up emails or poems faster than you could say “generative.” And back then, those really were the wow moments.
Time for National Mission on Cyber Security
Over the past decade, India's digital landscape has undergone a dramatic transformation, propelled factors such as aggressive technology adoption, a strong world leading tech industry, burgeoning digital-first enterprises.
A Secure and Efficient Future: How Businesses Can Combat Fraud and Enhance Cybersecurity
As businesses digitise at an unprecedented scale—embracing AI, cloud infrastructure, and digital payments—their exposure to cyber threats and financial fraud is rising just as fast.
The AI and GCC Revolution: A Defining Moment for India’s Tech Leadership
Over the past decade, India has emerged as the global epicenter for technology and innovation through its thriving Global Capability Centres (GCCs).
India’s Digital Future: Beyond Innovation to Systemic Transformation
Is this the most opportune time to be in tech or the most uncertain? This question continues to dominate industry discussions as the sector experiences profound shifts.
Generative AI: Revolutionizing BPM, Sales & Marketing
Generative Artificial Intelligence (GenAI) is set to revolutionize the Business Process Management (BPM) industry by enhancing efficiency, agility, and competitiveness. It automates repetitive tasks like data entry and document processing, personalizes customer interactions using vast datasets, and addresses critical risk management by proactively identifying and mitigating vulnerabilities. Additionally, GenAI facilitates continuous process improvement by analyzing and optimizing workflows in real time, ensuring businesses stay responsive to market changes. This transformative potential positions GenAI as a game-changer for the BPM industry.
Generative AI heralds a new era for Business Process Operations
Generative AI (GenAI) is at a pivotal crossroads, capable of shaping our reality while raising concerns about its unchecked influence. Despite fears of a dystopian future, leveraging GenAI responsibly can address critical challenges like the global skilled workforce shortage, which has led to a 40% productivity decline since 2002. GenAI enables extreme automation, deep decision-making insights, and hyper-personalized consumer experiences. However, as AI transforms industries, reskilling one-third of the workforce is crucial. By combining GenAI with non-AI skills in areas like forecasting and autonomous systems, we can drive innovation, create new services, and redefine business models for a sustainable future.
