Bringing Personalized and Proactive Experiences to the Digital World

When browsing through department stores, you often approach a sales representative for help whether it be size, color, or different options. Imagine a situation in which the sales representative informs you they'll have your item ready to try in 3-4 hours. As absurd as this sounds, this is exactly what businesses do to their online visitors. Shoppers who are on their website and ready to make a purchase in that moment must reach out for assistance and are often expected to wait hours, or even days. This doesn't have to be the case. With proactive engagement, you can bring the personalized, proactive in-store experience to the digital world. By leveraging artificial intelligence chatbots, you can scale one-on-one interactions to thousands of customers at just the right moment.

During the webinar we'll discuss the following topics:

• How to collect more qualified leads, increase revenue and reduce support costs
• What is proactive engagement and why does it matter?
• How to scale personalized engagements to thousands of website visitors
• Examples of proactive engagement for different use cases
• Best practices for enabling proactive engagement