Consumers are driving the future expectations and engagement trends for all of customer service, both B2C and B2B. Just as with previous trends - the consumerization of IT, the mass migration to cloud-based services, and the adoption of new digital channels - the future of customer service and engagement will be driven by consumer behavior and trends. 

Bold360 conducted a global survey of 850 business decision-makers from organizations of all sizes across six industries, and 4,500 consumers who have recently engaged with a brand for customer support.

Join us for this webinar where we will share results of the survey and examine:

• Current trends, challenges, and successes in consumer engagement and support
• Business implications of new consumer behaviors
• How companies are responding
• The impact and influence on B2B customer engagement and support today
• Risks and signals to watch going forward