A decade ago, Business Process Management in the Indian market was merely an emerging concept. This segment has matured into a significant business for the industry with BFSI and telecom as the key verticals driving adoption. This sector is on the cusp of a significant transformation as it witnesses a push from sunrise sectors like government and ecommerce. The industry players are also re-architecting their value proposition beyond cost to domain expertise and value added offerings.
This study ascertains the domestic demand for BPM services across segments and verticals in the country and gauges the 2020 opportunity and growth segments.
Domestic BPM Market in India has grown over eight times over the last 11 years at a CAGR of 21%.
BPM providers have built domain expertise to offer value added services to their clients.
BPM providers have started operations in tier 2 and tier 4 towns across the country to garner lower costs and local language skills.
Telecom and BFSI have the largest adoptors.
