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Proposed E-invoicing System:
As you may be aware the GST Council approved the standard of e-invoice in its 37th meeting held on 20th Sept 2019. In this regard, GSTN has recently issued a concept note on proposed E-invoicing system along with Frequently Asked Questions (FAQs) on E-Invoicing. This note explains the concept of e-invoice, how it operates and basics of standards. It also contains FAQs which answer the questions raised by people who responded to the draft e-invoice standard used for public consultation in past few months.
The basic aim behind adoption of e-invoice system by tax departments is ability to pre-populate the return and to reduce the reconciliation problems. Other benefits include better tax payer services, reduction in tax evasion and obtaining efficiency in tax administration.
Generation of e-invoice will be the responsibility of the taxpayer who will be required to report the same to Invoice Registration Portal (IRP) of GST, which in turn will generate a unique Invoice Reference Number (IRN) and digitally sign the e-invoice and also generate a QR code. The QR Code will contain vital parameters of the e-invoice and return the same to the taxpayer who generated the document in first place. The IRP will also send the signed e-invoice to the recipient of the document on the email provided in the e-invoice.
The concept note also covers:
The document also contains some FAQs on topics such as contents of e-invoice, method of reporting e-Invoice to GST system, amendment/ cancellation of e-invoice, relationship with e-way bill and general questions.
Copy of the concept note along with standard template as available on public portal for your reference.
Recently in Bangalore, NASSCOM CoE – IoT & AI hosted a Roundtable which featured doctors as panellists who deliberated on the benefits of digitalization on the medical profession in general, not shying away from distilling the hype either.
Where are we in Digital Healthcare?
“We know where to go but not necessarily how to get there”, proffered Dr Arvind Kasargod, Group Medical Director, Cloudnine Group of Hospitals, also the moderator of the session.
Are doctors resistant to technology adoption? Dr Kasargod doesn’t think so and offered a simplistic explanation: “the stethoscope would never have seen the light of day if that had been the case”. He believes that technology adoption should create value for all participants, “We also need to ask the question to doctors and patients alike – what does digital healthcare mean to you and in what ways have you been impacted?”
Dr Anoop Amarnath, Chief of Clinical Services, Manipal Health opined, “90% of digital healthcare is hyped up.” He reflected further, “As a doctor, if digital will only validate what I already know then how will it help me and live up to its reputation as a game-changer?” Taking a cue from Dr Kasargod’s earlier remark, he suggested we look beyond and see from the patient’s standpoint as well: “Has digital healthcare improved outcomes? Has it made healthcare, in general, more affordable which lends greater accessibility?”
It may well be noted here that healthcare is an 8.2 trillion dollar industry but only 20% of the population have access to secondary & tertiary healthcare services. A great portion remains under-serviced. Just as this is true, the reality isn’t far when the “second opinion” sought may be from “Dr Software”.
The Human Angle
At this point, Dr Aruna Ramesh, Professor, Ramaiah Medical College brought in the dimension of data, into the discussion. “A patient’s data helps in more accurate diagnosis, but, is there a likelihood of doctors getting too preoccupied with data to lose out on the human angle which is an integral part of the patient’s recovery?” Inasmuch, she also emphasized that front-end workers be imparted adequate training on the interpretation of data. Also, the role of machines vis-à-vis humans needs greater clarity. The art of diagnosis has shifted to data-driven insights.
Dr Gunda Srinivas, Clinical Strategy Lead, M-Fine agreed that a system which is excessively reliant on a data-driven approach – removing the human element partially or altogether – may eventually expose itself to the patient’s dissatisfaction. He was quick to assert, “It’s important to have an open mind and be adaptable because the obvious gains of technology are formidable to be ignored”. He cited instances from his medical practice when he helped patients who were remotely located. “Technology connects people and that is why I was able to offer my professional services to save many lives”, he remarked.
Time Management & Increasing Doctors’ Productivity
Dr Sunita Maheshwari, Chief Dreamer Telrad Solution believes, her time can now be optimally utilized. “Digital healthcare has completely changed my life. I have been able to reinvent myself as a pediatric cardiologist, thanks to technology”, she averred, building a strong case in favour of tech propagation. “I use the services of Tele Echo which allows me to work online without having to visit the hospital daily”. An environmentalist at heart, she is pretty vocal about wanting to reduce paper usage. “A single tree on an average can provide 8k pages of paper. A doctor must be easily contributing to cutting down 2 trees which can be avoided if we use the digital medium instead.” She drove home the point with this illustration. Can we do away with pen and paper or at least minimize its usage in the medical profession?
Paving the Way – A Preventive Approach to Healthcare
Dr Kasargod relented that with EHR everywhere, it would be impossible to turn the clock back. This is not to suggest that he is opposed to technology but as the moderator, he was only playing the devil’s advocate to bring out the other side of the argument. He agreed that “losing the human touch” could be a fallout of tech propagation in healthcare. “I would love to wake up to a world where vital signs of patients can be decoded by AI well in advance to avert a major health hazard,” he added. “Right now, we do have the technology in place but we don’t have standardized templates to capture the data without which progress will be hampered”. On this aspect, Dr Kasargod didn’t hold back his genuine concerns either.
On average, a doctor may access her laptop 5 – 10 times a day, vis-à-vis her mobile phone which may be as high as 200 times. For EMR to be truly impactful, it must be made available in mobile format as well.
Need for Standardization in Data Capture
Data is critical to digital healthcare just as it is in other verticals. However, a lack of standardization is proving to be a hindrance. “Every death is a tragedy” reflected Dr Aruna Ramesh, “and we need to have standardized procedures especially in the cases of first responder treatment.” Technology plays a pivotal role when accidents occur and appropriate alerts need to be relayed effectively to the network participants – police station, hospital emergency unit, ambulances, etc.
Technology as an Augmenter
Dr Gunda Srinivas brought out the augmentation role of technology in healthcare. For instance, he suggested a structured approach to noting down the history of the patient, which would be a great time-saver. On similar lines, a doctor need not type out a full prescription and technology can come to the rescue instead, through AI-based prompts. Diagnosing symptoms, follow-up with patients subsequently were some of the other areas where technology can add value and save the physician’s time. He offered a piece of advice for startups: “You cannot create a solution and then try to fit it into an existing problem. It has to be the other way around. First, identify a specific problem and carve out a solution accordingly. The ability to solve real-life problems will ultimately determine success.”
Dr Sunita Maheshwari, cited the radiologist to patient ratio for a few countries, stark as they are:
US – 1: 10K
India – 1: 1 lakh
Tanzania – 1: 10 lakhs
The acute shortage of radiologists is evident. In India on an average, a radiologist can tend to 8 – 10 cases per hour. But AI-based tools can perhaps bring up this number to 20 or more. Besides, priorities can be set on individual cases (depending on the severity) to adequately make use of time. AI can greatly enhance efficiency and it is critical when we have something like 20 million faulty diagnoses being made every year in radiology.
Are We Ready for Outcome-based Pricing?
Finally, the roundtable ended on the possibility of having an outcome-based payment system or pay as per performance. We may be looking at this possibility in future and it may be a good thing as well. But at the same time, it should not be a punitive measure. They all seemed to agree on this.
A Final Word on Data Privacy
Patients are the owners of data and hospitals are custodians. We need to get the requisite clearance from relevant scientific boards so that data can be shared without which technology will not serve its real purpose. It isn’t as if patients’ data are not being shared – medical journals do it all the time. We need to have a more structured approach to ensure the ethical standards are met.
To sum up, someone said, “AI will not replace doctors. However, doctors who don’t use AI will be greatly outpaced by those who do.”
The post Doctor of the Future appeared first on NASSCOM Community |The Official Community of Indian IT Industry.
NASSCOM is organizing a policy roundtable on regulation of digital payments on October 16, 2019, Wednesday in New Delhi.
Time: 11 am to 1 pm (followed by lunch)
Habitat World, at India Habitat Centre,
(Entry from gate number 1 on Lodhi road)
RBI has recently released the discussion paper on guidelines for payment gateways and payment aggregators. Regulatory and policy framework around e-KYC and MDR are evolving. The objective of the roundtable is to develop a better appreciation of the evolving regulatory outlook and evaluate various means to address them. The discussions should enable the industry to submit well-informed feedback to the RBI and the Government on some of these issues.
We are keen to foster face-to-face discussions with our members to develop a better understanding of the policies, particularly in emerging areas. This roundtable is a small step in this direction. I will be happy to discuss your thoughts on how we can make this more useful.
Please confirm your participation at the earliest (preferably by the end of day) so that we can make arrangements accordingly. Kindly write to firstname.lastname@example.org in case of any assistance.
We have seen a sea of change in the way software development projects are approached, however, the underlying factors defining a successful project still remains the same, as the delivery teams continuously jostle to get the right balance among time, cost and quality. Quality assurance is an integral part of any successful software application development process. By having a robust software testing mechanism in place, enterprises ensure the delivery of successful software projects.
Software testing since its formal inception in the 1980s has evolved. From being a manual and human resources intensive process it has moved towards automation, with technology helping QA engineers automate a bulk of the repetitive tasks.
As per the “State of Software Testing Report 2017”, by PractiTest, software companies are adopting DevOps in a more holistic manner, and QA engineers are now seeing more involvement in the CI& CD process, playing a larger part in the software development cycle. With more and more companies adopting DevOps & agile methodology, involving continuous software development, leaving testing to the end is no longer an option.
Two factors, which determine the success in the continuous delivery model, DevOps, is
This change in approach requires a continuous testing process, which ensures seamless code change in the software release and quality at speed, throughout the software development cycle.
However, managing continuous testing manually is a challenge as it presents key issues to address
As per industry reports in 2018, 90% of software testing is performed manually and it consumes a large chunk of the software development cycle. Manual continuous testing slows down the release of new development and thereby preventing the realization of DevOps. To address this challenge, the industry needs to move towards autonomous testing, which ensures zero-touch quality assurance.
in the era of digital disruption, autonomous testing, made possible by the application of digital technologies such as AI (Artificial Intelligence), ML (Machine Learning), and NLP (Natural Language Processing), is becoming mainstream.
Analysts predict that Automation Testing Market will be worth $19.27 Billion by 2023.
Autonomous testing has the potential to revolutionize the testing as we know today. It has enhanced the speed of automation. With autonomous testing, one can automatically create test scripts. It makes the creation and maintenance of test scripts easier. It helps in reducing the cost of operation by bringing down the number of test automation & manual testers.
Benefits of Autonomous Testing:
Advancement in technologies is helping businesses transform themselves digitally. Autonomous testing, helps enterprises accelerate their digital transformation journey with
To know more about our Testing Platforms and Solutions click here.
The post EVOLUTION OF TESTING: FROM MANUAL TO AUTONOMOUS appeared first on NASSCOM Community |The Official Community of Indian IT Industry.
Companies in the B2B space have paid scant attention to customer experience(CX). Customer experience has always been a critical focus of businesses with a B2C model. As more and more companies have started embracing digital technologies to stay competitive and agile, customer experience has gained significance for players across domains.
For a majority of B2B organizations, their strategy to ace competition hovers around pricing. They fail to acknowledge the utility of customer experience in their business models. Industry experts believe that companies should align customer experience, along with their stated business objectives and metrics.
A recent Gartner report emphasizes the need for according importance to enhancing the customer experience. The report highlights that “only 34 percent of B2B manufacturing brands with site search tools allow site users to filter site search queries. Only 26 percent of site search tools leverage auto-fill technology, while even less (24 percent) provide corrections to search queries. Leading B2B brands ace the basics and leverage best-in-class functionality to create a differentiated experience for B2B buyers.”
With the rise of emerging technologies such as artificial intelligence and big data, managing customer experience is easy. Customer experience analytics can be leveraged to get actionable insights on behavioral, and demographic metrics in real-time. B2B companies should use Artificial Intelligence to improve customer experience. AI could help in predictive analytics and better product recommendations for businesses. Online marketplaces have begun using data-driven technologies to offer insights for delivering the best services at a competitive price, without compromising quality and efficiency.
Today, there is an unprecedented surge in the number of buyers turning online in the quest for better products and services. Their purchase decisions are primarily influenced by the messaging, and therefore, companies should employ intelligent tools to make the user experience better for its vendor partners, sellers, distributors, and retail customers. All leading organizations leverage the best-in-class tech to produce customer experience par-excellence.
Putting the customer at the heart of the business strategy is getting prominence. It will be the only differentiator, especially when companies have to suffer the brutal onslaught of price wars. Price advantage will fade into irrelevance if the customer experience is abysmal.
Steps to improve customer experience:
a)Build a customer-focussed work culture — Organizations need to reimagine their work culture and make it customer-centric. A customer-friendly approach should be enshrined in the company’s vision and mission to ensure the success of CX initiatives.
b) Employ self-serve tools — When businesses decide to scale, workloads, more often than not, pull down service levels, and impact customer satisfaction adversely. Self-help portals are useful in managing customer experience efficiently and minimize workloads too.
c) Dedicate a unit/team for Customer Experience Management — The team responsible for Customer Experience Management(CXM) has to work in tandem with multiple departments such as sales, marketing, operations et al. A continuous and seamless communication is needed across these multi-disciplinary functions for differential customer experience management.
d) Go omnichannel — Go for an omnichannel, rather than multi-channel, approach that allows customers to interact easily with you to improve customer experience. An omnichannel approach removes disjointed systems and interaction silos. Managing customer experience becomes easier if you adopt an omnichannel strategy for your business.
e) Incentivize your engaging customers — You can offer discounts, freebies, reward points, etc. to your customers for their engagement. This will lead to customer retention, and with better service levels, you can gain their loyalty.
f) Customer Experience Innovation — Put yourself in the customer’s shoes and always keep customers perspective in mind while dealing with their issues. Work on innovative solutions to improve the customer experience. Solutions driven by innovation can bring down costs and usher efficiency as well.
Today, business landscape is undergoing a seismic change. New battle lines are drawn every day.Prioritizing customer experience is bound to give much needed edge to B2B businesses to stay ahead of the competition.
By Neeru Mehta, VP, Human Resources, GlobalLogic India
With changing times, organizations have increased their focus towards the well-being and personal growth of their human capital. However, it still is a consistent challenge for every other brand to create an “employer of choice” image for themselves. The gap here is the lack of understanding towards the change in desires and aspirations of employees. The factors contributing to such changes include market competition, disruptive technologies, infinite employment opportunities and many more. Therefore, an organization should have a clear, targeted, and well defined talent strategy to achieve success. It should have fully developed and integrated talent activities aligned to the brand’s vision and mission.
The emerging focus towards the new era of Talent Management is a major step towards managing human capital. Talent Management is the ability and commitment of an organization to recruit, retain, and develop the most talented and superior employees available in the job market, taking into account widening skill gaps, demographic shifts and effect of several generations present in the market today.
The big question every organization is asking today is – how to create a well-defined talent strategy? Listed below are some of the important elements that can provide us the roadmap for effective Talent Management:
Talent planning means understanding the organizational goals, competition and predicting the demand within the organization while being aware of the current environment. Organizations should be able to showcase their uniqueness to the prospective employees to make them employer of choice. The talent hunt should be done from multiple sources to get the right candidate on board. For instance, employee referrals are a good source as it creates an internal network within the organization with an intrinsic accountability of the employee hired with the employee who has referred him/her. After sourcing, screening and assessing candidates are the next steps forward. Also, introduction of standard tests and methods of assessing can help get better candidates rather than depending on hiring managers alone.
“Hire hard…Manage easily!”- Collins, J. (2001). Good to great.
Building a great team is high on the priority list for nearly every company. Attracting right talent to your organization is a challenge that must be met head-on, in innovative ways. The key is to showcase “What’s in it for you? If you wish to be part of this organization.” This makes recruiting almost a marketing effort, and in truth, the best recruiting techniques have their roots in the most effective marketing tactics.
Beyond the traditional hiring process of multiple levels of screening through assessments and interviews which is inherent, some innovative ways to recruit the possible best talent in a job market that also favours the candidate become pertinent.
Social media profiles have become standard tools for researching and evaluating talent. Instead of looking only at candidates’ resumes, thoroughly vet them by looking at their LinkedIn, Twitter and other social media profiles, it tells a lot about the candidate. For an organization, it is important to market its compensation package beyond salary. Money is important, but it’s not the only thing to influence right talent. Flexible conditions and work hours, stimulating work environment which fosters innovation, makes work exciting offering a harmonious balance between work and life. The option of working remotely when reasonable to accommodate personal commitments, paid time off, sabbatical leave to pursue other interests, fitness benefits, granting participation in community-service/volunteer work, eco-friendly approach etc. attracts strong talent and goes a long way.
An effective performance management system can play an imperative role in managing the performance of teams and individuals. It ensures that employees get the right feedback at the right time and that they are aligned with the organizational goals. When performance is fairly assessed, employees feel satisfied and they put their best efforts for driving growth.
In order to create an environment of sustainable growth, the learning and development strategy of the organization should aim to develop the workforce’s skills and competencies. The right training and development can greatly enhance employee engagement by nurturing talent and helping people to learn new things and improve their performance.
Learning and development is a continuous process as skills acquired today become obsolete tomorrow in this rapidly changing world. Hence, organizations should make this activity a continuous one and keep upgrading the content of the training material. With so many mixed age groups employed today, organizations must innovate the way employees can learn and the tools they can use to correctly match their preferences. Adopting mobile solutions makes learning more exciting and easy for the employees in today’s world where most of them have handheld devices. This also solves the problem of taking out time exclusively for this activity from the already busy schedule of the employee.
For any successful organization, it is pertinent that employees’ personal goals are aligned with organization’s business objectives. This is what Career Planning aims to achieve. If an organization provides enough opportunities for an employee to grow and explore within the organization, then the employee might not want to pursue other avenues outside. If employee turnover needs to be reduced, organizations need to do good career planning for all employees.
In addition to Career Planning, flexibility at work is another important aspect that organizations need to consider in order to manage talent and reduce high employee turnover. This makes the employees feel valued.
In the contemporary world, rewards for better performance and success matter more than the actual achievement itself. This makes rewards constitute the extra budget that the organization is willing to pay employees for their good performance. The best compensation and reward management systems ensure that the organization pays employees well enough to keep them motivated to give their best to the organization.
Employees also look for parity in compensation when they work the same number of hours and have the same type of job roles and a similar level of work experience. The top talent in any organization has the skills that the other employees strive for and they desire to get paid for their contribution to the organization aptly. Hence, organizations should take special care to drive employee satisfaction, especially for the high performers to avoid high turnover rate.
However, while rewards are one way to motivate individuals and incentivize good performance, they are not the be all and end all that everyone likes to believe. Hence, a proper reward system in organizations aligned with the correct strategic fit between internal motivation and external rewards and only when they are in balance can organizations grow in a healthy manner.
According to SHR survey of 2003, 60% of the organizations do not have any succession planning of their critical talent. Succession Planning is the process of identifying the critical and top talent in the organization followed by the identification of the prospective talent that can replace the critical talent in case the latter quits the organization.
Succession Planning has lost its charm in the contemporary world as employees look at it as just another ‘plan’ which doesn’t have much significance as scenarios and conditions are really dynamic in organizations and as a result, plans keep changing. Hence, the focus should be to make it more of a succession development for all critical employees and make them realize that the organization is interested in developing their abilities continuously in order to take them from one level to the next. This keeps the employees motivated and highly engaged. Developing procedure manuals for essential tasks carried out by key positions including step-by-step guidelines and adequate preparation time yields desired results.
Organizations today employ several ways and tools to evaluate the longevity of the employee in the organization. With the average span of an employee is reducing to less than 5 years, employers need to constantly engage with their employees in order to find out their current level of engagement with the organization. This, in turn, determines, whether the organization is at high or low or medium risk of losing the employee to a competitor. Tools such as ERR (Employee Risk Reduction) and EWS (Early Warning System) are now used by various organizations to gauge the risk levels of losing employees.
What is required is a high level of trust and engagement between the immediate supervisor and the employee in order to understand the risk levels of losing an employee. There are examples where using such practices have helped the organizations to curtail attrition to figures below 15% which is a worthy IT industry standard.
In today’s dynamic and ever-evolving industry environment, for an organization to stay relevant and ahead of its competition, employers need to drive business ambitions keeping talent at its core. Talent management is not a choice anymore; it is a necessity!
The post The Eight Steps of Demystification appeared first on NASSCOM Community |The Official Community of Indian IT Industry.
“Disruption is the new normal.” Is this an overstatement? Probably not. The fourth industrial revolution is witnessing an astronomical rise of emerging technologies,( AI, Blockchain, Machine Learning, IoT) which has forced businesses to rethink their business models to stay ahead of the curve. As enterprises embark on the digital transformation journey, they feel the need to embrace a culture of creating change that will enable their workforce to be productive and amplify their potential.
Automation, as an enabler, is empowering the digital workforce to unlock their potential and creative thinking. Today, Robotic process automation(RPA) has become the world’s most widely deployed intelligent digital workforce platform for a variety of businesses across domains. “RPA applications can save time and money,” says Gerald Stevens, Vice President, Gartner. “Additionally, they can free up procurement to partner with the business, collaborate and innovate with suppliers, surface emerging risks, or provide other value-added activities.”
Business leaders have begun to realize the positives of applying robotic solutions to automate their procurement processes. The adoption of RPA, however, stands at a paltry 8 %. Gartner’s January 2019 research report found that 65% of shared services centers, 49% of accounting departments and 34% of tax departments are in the early stages of RPA implementation.
“As companies seek to exploit the benefits of greater levels of digitalization, new and innovative technologies, such as blockchain and artificial intelligence (AI)/machine learning, can potentially and significantly disrupt existing supply chain operating models,” says Christian Titze, VP Analyst, Gartner. Gartner has highlighted eight top strategic supply chain technologies with a potential of industry-wide impact. RPA and Blockchain feature in the coveted list of eight technologies that are breaching the threshold of maturity and capability.
Can blockchain help in RPA’s adoption? The answer lies in which aspect of the distributed ledger technology you would like to adopt for improving the procurement or supply chain process. Immutability and provenance are two key aspects of blockchain which can be used to sanitize unstructured data across the supply chain. Cognitive automation can work efficiently only when the data which is being fed to it is accurate.
Blockchain and RPA together can be used to improve secured automation, audit and compliance management. Businesses can no longer hope to derive benefits by using technologies in silos. Sustainable business models can be created when you embrace emerging technologies holistically.
We believe in building an organization that will outlive us – Build to Last, as opposed to build to sell.
Abhiraj is responsible for operations and service provider on-boarding at UrbanClap. Started in 2014, by Abhiraj, Varun and Raghav - UrbanClap is a fulfilment-led marketplace for home services. Consumers order services like beauty & spa at home, appliance repairs, plumbers, carpenters, cleaners, home painting etc. through the UrbanClap platform.
Abhiraj was a consultant with The Boston Consulting Group,advising Fortune 500 companies across India Germany and South East Asia before he quit to begin his entrepreneurial journey with Urbanclap. Abhiraj holds a Bachelor's degree in Electrical Engineering from IIT Kanpur, where he was on the Dean's list, and an Masters in Business Administration from IIM Ahmedabad, where he was an industrial scholar.
At the helm of affairs, he has been instrumental in building a network of 50,000+ trained service professionals, and served over 3 million customers across major metropolitan cities of India and Dubai. Abhiraj has won numerous awards, such as the Fortune 40 under 40 (2017) and The Forbes 30 under 30 (2017). He is on the NASSCOM Internet Council, and the Domestic Workers Sector Skill Council of the Government of India.
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