Interviews
In-depth analysis of Industries and companies and how they manage complex and
demanding business environment.
In 2020, we grew our collections to a record level and that strong performance has continued into this year. We were able to do this because we had already made investments, pre-pandemic, in our technology infrastructure and compliance systems – and through a combination of protocols for those in office and work from home, we were able to seamlessly continue operations. We also innovated on the go to create flexible payment options for our consumers, which positively benefited them during these tough times.
Jaison leads MCM in India and is responsible for global service delivery out of the country. A firm believer in inclusion, he’s built an organization-wide culture that focuses on the business, people and community. In over a decade at MCM, he has successfully led a large scale diversified operation and, brought in sharper focus on cost to collect and holistic development of talent within the company. He has been pivotal in developing strategy focused on business growth and service lines across the Call Centre, Internal Legal and International Business.
In this interview, he talks about caring for a 2500 people strong workforce in India by running a COVID-19 Employee Assistance Center, while ensuring business sustainability and a consumer-first strategy at every step.